FAQs

Go to User Manual and select the manual for your appliance model.

Please call us on 0800436245 or contact us and we will be glad to assist you.

Unfortunately Simpson appliances are no longer available in New Zealand. We recommend Electrolux or Westinghouse appliances if you are looking for a new or replacement appliance

Please call us on 0800436245 or contact us and we will be glad to assist you. For more information on warranty Click here.

To find your nearest location for genuine branded spare parts or accessories call 0800 106620.

The power is not turned on - check the power. Controls are incorrectly set. The household fuse has blown or power supply is off. If the fuse continues to blow, call the Service Centre.

The lamp has blown or loose in socket or household fuse has blown. If it continues to blow, call the Service Centre.

They get hot due to the heat transfer from the element. All our products comply with Australian and New Zealand standards.

The oven light is wired to the thermostat control and this is the normal operation in most of our latest oven ranges.

No, They are designed for front venting using the cooling fan.

Yes, this is normal. The fan stays on for a period of time in order to help cool the oven.

There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:

• Use heavier, high-quality cookware that is suitable for induction cooktops.
• High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.
• Adjust the recipe's suggested temperature or cooking time.

Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. Perfect for melting chocolate and cooking delicate foods and sauces.

Discoloration that has a metallic sheen can be caused by mineral deposits from water and food. You can help prevent it by using cookware with a clean and dry bottom surface, and you can remove it with a ceramic/glass cooktop cleaning cream.

Up to 1 cm larger than the markings on the surface of the ceramic cooktop.

The smoke is caused by the protective oils left on the appliance, these oils are removed after turning the grill to "high" for 10 minutes, and then the oven for 10 minutes.

Yes, there is no problem with lighting it manually.

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Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.

To further prevent scratches on your cooktop surface:

• Be sure that the cooktop and any pots, pans, or utensils you use are clean.
• If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.
• Use pots and pans that have a smooth, flat bottom.
• Use cleaning materials that are recommended for ceramic/glass cooktops.
• Any small scratches that occur will not affect your cooktop’s performance, and will become less visible

Did you switch the machine on? Are the taps turned on? Check if the wire-net filter on the inlet hose is clean. Is the door closed properly?

Is the pump guard properly fixed? Is the inlet hose properly secured to the tap and the washing machine?

Check the water hardness and reduce the quantity of washing powder you are using.

If your dishwasher won’t run, check to determine if it might be due to one of the following reasons:

• A circuit breaker is tripped in your home, or a fuse is blown.
• The water supply to your home is not on.
• The dishwasher’s cycle setting needs to be checked and adjusted
• The dishwasher’s DELAY START option was selected.
• The door of the dishwasher is not completely closed and latched.

• Be sure to use fresh detergent, as older detergent might not dissolve well.
• Check to ensure that the spray arm is not blocked, so that water from it can reach the dispenser.
• Check to see if the cycle has completed.
• When loading the dishwasher, make sure the detergent dispenser can open freely.
• Before you close the door, check that the upper rack is firmly attached to/with the nozzle on the back of the dishwasher.

Yes, the level will be just up to the filter. This is to stop the seals from drying out.

The drain system may be blocked - check and clean all filters, drain hose for kinks, sharp bends and sink trap for spigot blockage.